Mini Case Study 1 Instructions
You are the HR director at ParlaTech. The CEO, Jacob Zielinski, has asked you to meet with him to discuss some of the ideas he has around tracking candidates for the new job openings in IT and in the call center.
Please read the following case study:
Thanks for coming to this meeting. I need a few minutes with you to talk over some ideas I have about improving our candidate application process for new jobs.
As you know, we have some openings stateside in our IT department. We also have some openings at the call center in Bangalore. I expect that eventually there will be more and more communication between these two departments and some of our employees here in IT may need to travel to Bangalore to train some of the call center employees. Right now, we are outsourcing these employees, but I think if we had a good applicant tracking system, we could do the hiring and training ourselves.
The first thing I wanted to talk with you about is the selection of an applicant tracking system. I would like you to do some research and write a memo with your suggestion on the best system we can use. I want it to be user friendly so that the applicants can load their résumés and other documents into it.
Secondly, I want to talk about the sort of information we can request from the applicants. Obviously, I would like to select candidates that have some familiarity with our technology and can troubleshoot for our customers. But I am also interested in information about their availability, since our call center functions 24/7—I’d like to ask if they can work on weekends, holidays, and during night shifts.
Please add some suggestions to your memo for how we can obtain this information.
All right, that’s it for now! Thanks for your time. I’ll catch up with you later, but I must run to another meeting now.
After reading the case study, you will need to write a memo. In your memo, include the following:
- your evaluation and recommendation of a real applicant tracking system,
- your interpretation of rules and policies regarding employee data collection, and
- suggestions about what information Parlatech can and should request from candidates for this position.
