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You are the new project / quality manager at Health Clinic Quality Improvement Experts LLC, a local company for the past 12 years in the Indianapolis, IN area. Your first assignment will be for the Dr. Donald Snickerbush, Hamilton County, Colonoscopy Clinic. The clinic has five teams performing colonoscopies at their Carmel, IN facility. Each team consist of an Admittance Expert, a Triage and Preparation Nurse, an Anesthesiologist, a Procedure Nurse, a Proctologist, a Post Procedure Nurse Specialist and a Closure Nurse. The clinic has the ability and facilities to run five lines of work at any one point in time and a separate patient arrival area / waiting room. The clinic has some concerns as to its business and increasing revenue as well as the quality of its services.Our Corporate / Six Sigma Project Objectives in this engagement include:
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