• Identify two learning systems that can be used for the listed organisational learning environment.

Learning systems are the different ways that learning can be delivered using each learning environment listed below. (e.g., In-House Training can use a classroom learning environment.)

• Briefly describe how each learning system is used in an organisation.

1. Classroom Learning

1. Distance Learning

• Customer Relationship Management Policy and Procedures

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/customer-relationship-management/

• Privacy Act 1988

https://www.legislation.gov.au/Series/C2004A03712
You must access the latest version of the Privacy Act 1988.

• Staff Recruitment Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/.

• Equal Employment Opportunity (Commonwealth Authorities) Act 1987

https://www.legislation.gov.au/Series/C2004A03429
You must access the latest version of the Equal Employment Opportunity (Commonwealth Authorities) Act 1987.

1. Identify one source that can provide additional information related to the procedure.
2. Record the source of your information.
3. Answer the questions that follow to assess the reliability of your source.

Market Research Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/marketing-policy-procedures/

• Does the source provide valid information for your research?

• Is the content authored and published by a reputable and qualified organisation or person?

• Who is the intended audience?
• Is the information appropriate for the intended audience?

• Is the source relevant to your procedure?

• Is the information provided in this source biased?

1. Identify one source that can provide additional information related to the bomb threat procedure.
2. Record the source of your information.
3. Answer the questions that follow to assess the reliability of your source.

Emergency Evacuation Plan and Implementation Procedures https://bouncefitness.precisiongroup.com.au/policies-and-procedures/whs-and-emergency/

• Does the source provide valid information for your research?

• Is the content authored and published by a reputable and qualified organisation or person?

• Who is the intended audience?
• Is the information appropriate for the intended audience?

• Is the source relevant to your procedure?

• Is the information provided in this source biased?

• Your current workplace industry.

If you currently do not have a workplace, use the industry you are familiar with.

• Identify the best practice used in the identified industry to instruct others on critical and creative thinking methods.

Industry best practice for instructing others refers to the most effective method for teaching people in that industry.
Responses here will be used to answer the following guide questions.

1. Critical Thinking

1. Creative Thinking

1. Critical Thinking Skills
   • Identify at least one team building activity that will promote the development of each critical thinking skill.
   • Briefly explain how each team building activity identified promotes each critical thinking skill
2. Creative Thinking Skills

§  Identify at least one team building activity that will promote the development of each creative thinking skill.
§  Briefly explain how each team building activity identified promotes each creative thinking skill

1. Critical Thinking Skills

1. Problem Solving Skill

1. Consider Alternatives

1. Creative Thinking Skills

1. Thinking Outside the Box

1. Brainstorm for solutions

1. Critical Thinking
   • Briefly explain an action that you can do in the workplace that will help an employee develop the critical thinking skills listed below.
2. Creative Thinking Skills
   • Briefly explain an action that you can do in the workplace that will help an employee develop the creative thinking skills listed below.

1. Critical Thinking

1. Research

1. Avoid Assumptions

1. Creative Thinking

1. Imagine Possibilities

1. Open-mindedness

1. Research models of critical and creative thinking
2. Develop questions to identify individual and team knowledge gaps
3. Facilitate formal and informal learning opportunities for addressing identified gaps
4. Articulate key features of critical and creative thinking concepts to relevant personnel
5. Collect feedback from individuals and teams on critical and creative thinking opportunities

 
Resources Required:
To complete this project, you will need access to the following:

1. A simulated workplace environment that will allow you access to:

a.   At least four volunteers to participate in assessment activities, including:

• • • At least two Fitness Instructors for Team A
    • At least two Fitness Instructors for Team B

1. Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

1. Video camera or a mobile phone with video recording capabilities
2. A safe environment to conduct the role play activity

1. Conduct research on information about critical and creative thinking. Record your responses in the Critical and Creative Thinking Research Form provided within this workbook.

Complete the following sections of the form with the information you have researched:  

1. 1. Models

i.        Identify two models:
1.     At least one model of critical thinking
2.     At least one model of creative thinking
ii.        Define critical or creative thinking according to the model
iii.        Briefly explain how each model can be applied to a workplace setting
Brief explanation of how the model might be used in any workplace setting

1. 1. Concepts

i.        Identify the following
1.     At least two critical thinking concepts
2.     At least two creative thinking concepts
Concepts refer to ideas or theories that fall under critical or creative thinking. Examples of critical thinking concepts can be viewed from the link below:
http://www.netuni.nl/courses/p4c/uploads/File/Critical-thinking-concepts.pdf
ii.        Define each concept identified
iii.        Identify at least one characteristic of each concept identified
iv.        Briefly explain how each concept can be applied to a workplace setting

1. 1. Approaches

i.        Identify the following:
1.     At least two approaches used for critical thinking
2.     At least two approached used for creative thinking
Approaches refers to methods used to conduct critical or creative thinking. Approaches identified must be applicable to a workplace setting.
ii.        Define each approach identified
iii.        Briefly explain how each approach can be applied to a workplace setting

1. 1. Source Log

List at least three sources used to complete this research task. You can list either print sources or online sources.
1.             For print sources, record the title and author of the source.
2.             For online sources, record the title and link to the webpage.
Where possible, information researched and identified for this task must be relevant to a workplace.

1. Submit the completed Critical and Creative Thinking Research Form templates to your assessor.

1. Model 

1.  Concepts

1.  Approaches

1. Model

1.  Concepts

1. Approaches

• Develop at least one set of questions for each team to answer as a group.

1.             Write at least five to seven questions about the team’s task.
2.             Write the benchmark answer next to each question created.
Write these under the Questions for the Team section of the Questions Log.

1. Conduct two separate meetings with Team A and Team B to identify their knowledge gaps:
   1. One meeting must be with all members present for each team
   2. One meeting must be with the selected individual member from each team
2. Enlist the assistance of at least four volunteers to undertake the role of the members of Team A and Team B. Each team must have at least two members.

Discuss with your volunteers the roles they will undertake. Ensure that they are able to participate throughout the end of this Practical Assessment.

1. Access the following documents from the link provided below:

1. Meeting with Team A Character Brief
2. Meeting with Team B Character Brief

https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem-solving-bsbcrt511/
Review these character briefs with your volunteers to understand the roles they will undertake for the meeting.

1. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting with all team members from each team present.
2. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each separate meeting with all team members present for each team. Provide your assessor with two copies of the Observation Form. Discuss all requirements of the task with your assessor and prepare these before the team meeting.

Your assessor must complete two Observation Forms – one for each team meeting observed.
If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so.

1. Conduct the meetings for each team.

d.            Hold the first meeting with all team members from each team present. During each meeting, you must:
a.    Ask the team members the questions you developed in the Questions Developed for the Team section of the Questions Log from Task 1.2.
b.    If the team is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.
c.    Write specific comments on questions that team is unable to answer correctly in the Comments/Remarks column.
e.            Hold the second meeting with Fitness Trainer 2 of each team. During each meeting, you must:
i.         Ask the team member the questions you developed in the Questions for the Individual Team Member section of the Questions Log from Task 1.2.
ii.         If the team member is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.
iii.         Write specific comments on questions that team member is unable to answer correctly in the Comments/Remarks column.
Comments or remarks recorded for each question answered incorrectly will assist you in completing Task 1.4

1. Submit the following to your assessor:

1.             Two completed Questions Logs – one for each team
Keep a copy of the two completed Questions Logs to be used in Task 1.4.
2.             Video recordings of each team meeting conducted (ONLY if assessor is not available for direct observation)

1. Review each teams’ and individuals’ responses in the completed Questions Log from Task 1.3.
2. Access the Learning Plan templates located within this workbook. Complete one Learning Plan for each team. For each Learning Plan, you must:
   1. Review the team’s responses from the completed Questions Log from Task 1.3.

Based on the results of each discussion from Task 1.3, identify the following for each section of the Learning Plan:
i.         Team section:
1.     At least one knowledge gap that can be addressed by a formal learning opportunity
Formal learning opportunities occur in structured and organised environments such as classrooms. The learning content is also already pre-determined.
2.     At least one knowledge gap that can be addressed by an informal learning opportunity
Informal learning opportunities occur in settings that are not structured and organised.
3.     Identify the specific learning opportunities you intend to facilitate for each team to address each identified knowledge gap. Ensure that there is:
a.    At least one formal learning opportunity
These can include:
                                                                                            i.    Conducting workshops
                                                                                           ii.    Conducting training sessions
b.    At least one informal learning opportunity
These can include: 
                                                                                          iii.    Conducting consultations
                                                                                          iv.    Watching tutorial videos
                                                                                          v.    Participating in forums

1. Leave the following sections of the template blank:

1.             Date Implemented
2.             Actual Outcome
3.             Assessor’s Signature
4.             Assessor’s Declaration
These columns will be completed after the learning opportunities are implemented in the later tasks.

1. Submit two partially completed Learning Plans, one for each team, to your assessor.

1. Date

Identify when you completed the Session Plan

1. Session Title

Identify the title of your session. Session Title must correspond to what you intend to address in each session.

1. Session Length

Identify the target overall duration of the session to be facilitated.

1. Participants

Identify the participants of each formal learning opportunity you will facilitate.

1. Knowledge Gap

Identify at least one knowledge gap that you aim to address for each formal learning opportunity based on your responses in the Learning Plan from Task 1.4.

1. Learning Objective

Identify at least one learning objective for each formal learning opportunity. Learning Objectives are your purpose for facilitating the formal learning session.

1. Introduction

1.             Grab Attention
Identify at least one activity you intend to conduct to begin the session. These can be activities that allow all participants to get to know each other as well as yourself.

1. Locate the Attendance Sheet provided within this workbook. You must have one copy for each formal learning session.

Have your participants sign the attendance sheet to confirm their attendance. They must include their handwritten signature.

1. Access the Session Plan you completed for each formal learning opportunity. Facilitate each formal learning opportunity following the Session Plan you prepared
2. Ask each participant questions throughout the session to gauge their learning

1. Date Implemented

Record the actual date each formal learning opportunity was conducted.

1. Actual Outcome 

Briefly explain if the participants for each formal learning opportunity were able to successfully learn knowledge presented during each session. You may refer to the outcome of the ‘Assessment’ section of your Session Plan for your reference.
k.             Have your assessor sign the Assessor’s signature column in each Learning Plan for each formal learning opportunity conducted. This is to confirm that you facilitated each formal learning opportunity based on your responses in each Learning Plan. Assessor’s signature must be handwritten. 
Your assessor will complete the Assessor’s Declaration Form in Task 1.6.
Do not submit the Learning Plans yet. You will submit the completed Learning Plans after completing Task 1.6.
l.              Submit the following documents to your assessor:
1.             Accomplished Session Plans for each formal learning opportunity facilitated
2.             Completed Attendance Sheets for each formal learning opportunity facilitated
Number of submissions for the Session Plan and Attendance Sheet must correspond to the number of formal learning opportunities conducted as identified in each of your Learning Plans. However, at least one Session Plan and at least one Attendance Sheet must be submitted for each team.
3.             Video recording of each formal learning opportunity conducted (ONLY if assessor is not available for direct observation)

1. Review the knowledge gaps to be addressed by an informal learning opportunity from the partially completed Learning Plans from Task 1.4.
2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting with all team members from each team present.
3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each informal learning opportunity.

Provide them with one copy of the Observation Form for each informal learning opportunity to be facilitated. Your assessor must complete one Observation Form for each informal learning opportunity conducted.
If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so.

1. Arrange a time with each team and the selected individual team member to facilitate the informal learning opportunity.
2. Facilitate the informal learning opportunities identified in each of the Learning Plans. For each informal learning opportunity, you must:
   1. Brief participants about the informal learning opportunity.

1.   Discuss with each team and/or individual they can expect to happen during each informal learning opportunity
2.   Discuss each knowledge gap that will be addressed in each informal learning opportunity with each of the teams and/or individual team member.   

1. 1. Address the knowledge gaps by providing information the participants are expected to learn by the end of the informal learning opportunity:

This can include, but are not limited to, the following:
1.             Providing detailed instructions to help the participants better perform their tasks after the learning opportunity
2.             Defining terms and providing detailed explanations
3.             Giving additional resources participants can access to gather more information

1. After conducting each informal learning opportunity, access the partially completed Learner Plans from Task 1.4. Complete the following sections on each Learning Plan:

1.             Date Implemented
Record the actual date each informal learning opportunity was conducted.
2.             Actual Outcome 
Briefly explain if the participants for each informal learning opportunity were able to successfully learn knowledge presented during each session.

1. Have your assessor sign the Assessor’s signature column in each Learning Plan for each formal learning opportunity conducted. This is to confirm that you facilitated each informal learning opportunity based on your responses in each Learning Plan. Assessor’s signature must be handwritten. 

Have them sign the Assessor’s Declaration Form found at the end of the Learning Plan.

1. Submit the following to your assessor:

You must submit at least one copy of the following documents for each informal learning opportunity facilitated in this task.
1.             Supplementary evidence for each informal learning opportunity conducted
2.             Two completed Learning Plans
3.             Video recording of informal learning opportunities (ONLY if assessor is not available for direct observation)

1. Analyse current organisational systems to identify gaps and barriers to critical thinking
2. Develop processes that create a safe environment for critical and creative thinking approaches

 
 Resources Required:
To complete this project, you will need access to the following:

1. A simulated workplace environment that will allow you access to:

a.     Organisational documents relevant to:
i.    Performance Management System
ii.    Customer Relations Management System

1. Access and review the following documents from the links provided to complete this task:
   1. Business Objectives and KPIs

https://bouncefitness.precisiongroup.com.au/infrastructure/business-strategy-and-planning-documents/

1. 1. Performance Management System
   2. Customer Relations Management System

http://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem-solving-bsbcrt511/

1. Locate the Organisational Systems Analysis Report provided within this workbook.
2. Complete the Organisational Systems Analysis Report. To complete the report, you must:

i.              Identify at least one relevant business objective for each of the following Bounce Fitness Systems:
a.    Performance Management System
b.    Customer Relations Management System
ii.             Briefly explain the relevance of the identified business objectives to each Bounce Fitness system.
iii.            Analyse the processes found within the Performance Management System and the Customer Relations Management System documents.
For each system, you must:
a.    Determine if there are steps in the processes for each system that encourages employees to practice critical or creative thinking
b.    Identify steps in processes that are in place that seem to hinder the practice of critical or creative thinking
c.    Determine if a process is lacking a step in order for Bounce Fitness employees to fully practice critical or creative thinking

1. Submit the completed Organisational Analysis Report to your assessor.

• Locate the Critical and Creative Thinking Processes template found within this workbook. Use this template to record your responses for the following:
  • Access the completed Organisational Systems Analysis Report from Task 2.1. Review your responses for the gaps and barriers identified.

Use the identified gaps and barriers to determine what kind of process would encourage critical and creative thinking in the workplace.

• • Outline processes for creating a safe environment for practicing critical and creative thinking approaches within Bounce Fitness:

§   At least one process must be relevant to critical thinking approaches
§   At least one process must be relevant to creative thinking approaches
Safe environment is defined as an environment that actively encourages the performance of certain skills, in this case, critical and creative thinking approaches.
Ensure to include the following each process:
b.    Team and individual team member’s feedback on the following from the Meeting Minutes in Task 1.7
a.    Feedback on formal learning opportunity facilitated
b.    Feedback on informal learning opportunity facilitated
Incorporate the following based on the feedback received:
1.             Replicate what was said to have been done well during each learning opportunity
2.             Include the changes and additional resources that might have been identified as lacking in each learning opportunity
c.    Include only steps that will facilitate the practice of critical and creative thinking in others based on the gaps or barriers identified in Task 2.1
Ensure that the language used in the processes you will developed is clear and easily understandable for the audience.

• Submit the completed Critical and Creative Thinking Processes template to your assessor

1. Facilitate opportunities for team members to apply critical thinking skills to workplace problems
2. Provide feedback to team members on performance of tasks
3. Collect feedback from individuals and teams on critical and creative thinking opportunities
4. Identify additional support required for teams and individuals

 
Resources Required:
To complete this project, you will need access to the following:

1. A simulated workplace environment that will allow you access to:

b.   Volunteers to participate in assessment activities, including:

• • • At least two Fitness Instructors for Team A
    • At least two Fitness Instructor for Team B

1. Video camera or a mobile phone with video recording capabilities
2. A safe environment to conduct the role play activity

1. Arrange a time to meet with each of the two teams to provide feedback on their performance of each action item implemented in Task 3.2.
2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting.
3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meetings.

Provide your assessor with two copies of the Observation Form. Your assessor must complete one Observation Form for each team meeting.
If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so.

1. Locate the Meeting Minutes template provided within this template. You will record your discussion with each team here.
2. During each meeting, you must:
   1. Provide feedback to each team member on their application of critical and creative thinking skills during Task 3.2.

Discussion points can include, but are not limited to, the following:

1. Discuss if critical and creative thinking was properly used to address the workplace problem.
2. Areas where the team member performed well
3. Areas where the team member did not perform well

1. 1. Identify at least one additional support that can be provided to each of the following:

                                          i.     Each team
                                         ii.    Each individual team member from each team
Additional support can include supplemental resources, or practices that can be implemented when completing workplace tasks that require critical or creative thinking (e.g., think of all the possible scenarios for a workplace problem and come up with solutions for each one to practice creative thinking)
Record your discussion in the Meeting Minutes template. You must complete one Meeting Minutes template for each team.

1. Have all the attendees sign beside their name in each Meeting Minutes after each meeting. All signatures must be handwritten.
2. Submit the following to your assessor:

1.             Two completed Meeting Minutes
2.             Two video recording for each meeting conducted (ONLY if direct observation is not possible)

1. Analyse feedback from individuals and teams on critical and creative thinking opportunities
2. Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies

 
Resources Required:
To complete this project, you will need access to the following:

1. A simulated workplace environment that will allow you access to:

1.    Legislation relevant to the identified areas for improvement for future learning arrangements
Legislation accessed must be applicable to the state/territory you are located in. These can include, but are not limited to the following:
1.            Fair Work Act 2009
2.            Work Health and Safety Act 2011
1.    Organisational operational policies and procedures required to address the areas for improvement for future learning arrangements
These can include, but are not limited to the following:
3.            Personal Development Procedure
4.            Minimising Use of Resources Procedure
 

1. To complete this task, you must review legislation and Bounce Fitness documents that will address the areas for improvement identified in Task 3.4.
2. Review your responses in the Areas for Improvement section of the completed Feedback Analysis from Task 4.1.
3. Locate the Recommendations Log provided within this workbook. Complete the log by identifying the following:
   1. Identify at least three of your responses for Areas for Improvement from the completed Feedback Analysis from Task 4.1.
   2. Identify at least one of each of the following that is relevant to each of your areas for improvement:

i.         At least one relevant legislation
You must identify legislation that is applicable to the state or territory you are located in. These can include, but are not limited to, the following:
1.     Fair Work Act 2009
2.     Work Health and Safety Act 2011
ii.         At least one relevant Bounce Fitness policy and procedures documents. Use the link below to access Bounce Fitness’s Policy and Procedures:
Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/
These can include, but are not limited to, the following:
1.             Personal Development Policy and Procedure
2.             Staff Induction Policy and Procedure
A legislation or policy and procedures document must be relevant to each area for improvement identified. Documents become relevant if it contains a requirement that will guide you on how to improve each of the areas for future opportunities.

1. 1. Briefly explain how each identified legislation and policy and procedure document are relevant to your areas for improvement
2. Submit a copy of the completed Recommendations Log to your assessor.