Key concepts:
Change Leadership:
◦ Articulate a vision for the future
◦ Mobilize resources needed
◦ Put an engine on the whole change process
◦ Making the change go faster and smarter
◦ Works well in the context of large scale
changes
◦ Creating a sense of urgency
◦ Empowering people
◦ Has the potential to get things out of control
Managing Resistance to Change:
Communication: Reduce the misunderstanding and confusions
associated with the change
Participation and Empowerment: Involve those affected in planning
and implementing the change
Employee Counseling and Support: Providing training, resources, and
autonomy needed to make the change happen
Bargaining and Negotiation: Give some, take some, adjustments
1.Establishing a sense of urgency
3.Developing a Vision & Strategy
4.Communicating the Change Vision
5.Empowering broad-based Action
6.Generating Short-term Wins
7.Consolidating Gains and Producing more Change
